don wrote in message .. .

thanks for the advice peter
ill try to match them as close as possable
im not sure what is up at that shop
maybe the job wasnt worth his aggravation
like i say,,,he didnt even pop the top


Maybe, with it being a small job and not worth much, he wasn't too bothered
about the job.
Small jobs are fine, as long as the customer does not know how small the job
really is. But, when you know that it is just a bulb or two, how much could
he get away with charging?


I have known repair places to put down extra components on a repair sheet,
to justify their price to the customer. They cannot do that if you already
know what is wrong with something.

One repair company I have worked for did just that, and used special marks
to let the office staff know not to include those components on stock
control, as they were not really used. They refused to do on the spot
repairs, no matter how simple a job was... because the customer would know
how quick and easy it was, and may object to the high price.
And they were service agents for almost every "brown goods" manufacturer
known here in the UK.



Regards,

Peter.