"Ken" wrote in message
...
I ordered on line; total bill came to $39.55 on the web invoice.

Five minutes later, cancelled an item by fax ordered in error. Called
to confirm. Was told it would be adjusted.

H&Y charged my credit card $41.55 -- $2 more than their web invoice.

Charge remained on my credit card -- without adjustment -- and no
goods were shipped.

After 3 weeks of no goods and no credit, I called H&Y, which said a
credit would issue immediately. A credit $16 too small appeared.
Goods arived.

I called and spoke to "Joe" their fininacial person, who demanded
doumentation from me (even though they obviously have all the
information) and then hung up on me.

Called my credit card company and got the credit through it.

Bottom line: This company is not worth the trouble it takes to keep
them from ripping you off.



Ken
(to reply via email
remove "zz" from address)


They are just trying to pay the FINE they were assessed by FCC recently!
LOL!

J