"John" wrote:

Hi, I bought an ATS 909 back in February
and am generally pleased with it except for
the fact that the volume pot developed a slight
scratchiness in the lower range which is more
noticeable using headphones (of course) but
still there when I change the volume while
listening to it without them. (snip)

(snip) I called Universal again and talked to
another fellow who was very nice and helpful.
He took my name and number and said that
he was sorry that this had happened and that
he would get with his boss and call me back.
About 20 minutes later I received the call
from the employee who issued an RMA
number and told me to just box the radio up
and send it back to them and they would
swap it out. I thanked them for their help but
unfortunately when I got the radio back it was
the same unit with the same serial number
that I sent in and the bill of lading included
with it had "Bench tested: charge 00". Am
I being too picky here? It gets annoying
tuning around and hearing that noise all the
time while adjusting the volume. (snip)


You obviously made the mistake of not including all that information when
you sent the radio in. The technician wasn't aware of your conversations
with others, John. The computer probably just said the customer is sending
the unit for replacement. So, without more details from you, the technician
checked out the radio, found nothing wrong (he probably didn't even notice
the scratchiness), and sent it back.

You can obviously send it again with more details (use the same RMA and
include the bill of lading you received, with a full explination of the
exact problem and what was said in your conversations). Or you can simply
visit the local Radio Shack store to pick up a can of contact
cleaner/lubricant. A quick squirt of that into the pots will fix them right
up (which is very likely exactly what the technician will do once he
understands your problem).

Stewart