You are absolutely right on the possession issue, Mark.

I'm hoping that the manager, when he sees that he is dealing with a
reasonable adult, will take a new YB-400 off the shelf and make a customer
happy.

I didn't keep the receipt for the batteries, but I have the receipt for the
radio--which I bought recently. I didn't buy it at RS. I bought it at a
real, dedicated radio store.

If I do give them the radio and the batteries, and receive a letterhead
receipt, how will I listen to my SW, eh, Mr. RS Manager Man?

It should be an interesting morning over at the mall.

I'll send a note to you guys after I meet with the RS people today.





"Mark S. Holden" wrote in message
...
V65MagnaFan wrote:
I would appreciate some advice from any reader who has returned a leaky
Radio-Shack battery--along with the radio it damaged-- to a RS retail
store.

Tonight, I found out that one of the six Radio Shack AA batteries in my
Grundig YB400PE has leaked and caused significant damage to the case and
innards of the radio.

Tomorrow morning, I plan to return the radio, the leaking battery, the
other
batteries from the radio, the six remaining new batteries in the carton,
and, of course, the carton. I haven't kept the receipt, but the
batteries
are clearly marked "Radio Shack".

I would be satisfied with a refund for the batteries and a new
radio--since
a repair would probably cost more than the radio.

I intend to be friendly with the staff.

What can I expect from Radio Shack at the retail level? Will this be a
drawn-out thing with letters and phone calls to head office back and
forth
for weeks?

Thanks for any useful advice.



I'd be friendly but firm, and I wouldn't let them keep the radio or the
battery that caused the damage unless they were exchanging both of them
for new ones or gave you a note on store letterhead acknowledging what
you gave them.