wrote in message
...
uncle arnie wrote:
Those who are interested, here's a link to a radio program about Indian
call
centres and the social conditions that bring them to India.
http://www.cbc.ca/dispatches/summer2003.html
This is the text, search for India and you'll come to the real audio
link:
College graduates often complain how hard it is to find a job these days.
But imagine living in India, where unemployment among young people can be
more than 50 percent.
Getting work on the subcontinent is kind of like staying dry in monsoon
season.
Except in the southern city of Bangalore, where the CBC's Mihira Lakshman
says the ability to sound like you're from the American heartland, is the
key to a whole new kind of career.
Depending on what you are calling about the last time I called for
assistance with my Dell was last month the call went to Manilla. The
month before that it was Deli.
It will generally depend upon the time of day that you are calling in for
assistance. Companies route their calls to the area of the world that is
"awake" when you are calling.
Mind everyone on ths thread: I keep seeing posts as though it is only
computer help that has call centers in foreign lands. That is incorrect.
There's a huge swing in the United States to outsource any--*any*--telephone
contact to foreign "BPOs" (Business Process Outsourcers). That means any
customer service you can think of, is more than likely being answered
overseas. Why? It's not that call centers here in the United States can't
be personed (being politically correct) 24-hrs a day. It's the bottom line.
It's supposedly cheaper to have the work done overseas. I doubt that it is,
given frustration levels of customers and, more definitely, the long term
effect of taking all that kind of work out of this country, putting people
out of work, and ultimately destroying your own customer base by not being
able to sell product. However, the short-term, money hungry, uncaring CEO
and affiliated BOD who are lining their pockets with their savings don't
care.
Kim W5TIT