On Thu, 16 Sep 2004 21:00:50 -0400, CLinT wrote:

UPS sent my package to the wrong address, and basically they wanted me
to go get it. I felt it was their resposiblity, but after 6 days, I
went to the address they left it at and picked it up ... took me 15
minutes ... obviously the driver who left it at the wrong address
wouldn't admit his error, and was too lazy to go retrieve the package.

The one time FedEx did this they sent out the drive the following day
to retrieve my package from the wrong address, and I had my package 24
hours later.

UPS does whatever they feel like doing. I once had a clearly
marked box from Amazon.com taken back to the distribution place. They
left a note saying it had to be signed for and handed to an adult --
no option to sign the note and accept responsibility for loss. This is
not a requirement from Amazon. I was told I'd have to come to the
distribution place and pick it up during business hours -- too bad if
they were only open when I was at work two counties away. They finally
agreed, after a lot of arguing, to divert it to my worlplace.

When I asked where the decision was made to require an adult,
they said it was "driver's discretion" -- if the driver felt they'd
had too many losses in an area, they could impose the requirement with
no way to review or override their decision..

My only recourse would have been to take time off work and
appear in person to sign a permanent agreement to accept unsigned
delivery of everything from that time on.

According to at least three friends who work for UPS, the
company decided years ago to avoid waiting for signatures as they had
done in the past. They calculated the extra delivery time provided by
not waiting would cover any losses due to theft.



Just my experience ...
Yes keep your fingers crossed

Clint


On 14 Sep 2004 15:47:45 -0700, wrote:

(Nc183d) wrote in message ...
Hi All,
The basic question is: If I go to the UPS Store and have them professionally
pack a 65 lb. set for shipping within UPS guidelines, will I have less trouble
collecting from UPS if the item is damaged by them?
rgds,
Mark S.

On the subject of UPS and Fedex , I have used UPS since the first
brown truck showed up ,Had one damaged package , a Heathkit Apache,the
boxs gave up and banged a corner,UPS paid without a big deal.. I sent
a TS 930 last April,It got lost ,NOT MY FAULT,, took 5 months to get
my money ,had to justify selling price,average price, and Lord knows
what else ...MY ADVISE--DOUBLE BOX IT,USE PLENTY OF CUSHION,keep your
fingers crossed. Harold W4PQW

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