"ken scharf" wrote in message
.. .
Howard Kowall wrote:
you got questions we got stupid answers
that is there saying

More like we got Bull ****.

Here's my latest story;

I sent the following letter to;


Hi,
Do you have a service manual (schematic) for Model # 15-1937
Accurian HomePlug Digital Audio Receiver/Amplifier?

Thank you,
Mike

And I received;

Dear Valued Customer, Thank you for contacting RadioShack.com Order Center.
Your questions and concerns are important to us and we are dedicated to
assisting you in anyway possible. In order to assist you in the most
efficient and timely manner, all email correspondence must be submitted
through our online email form. To locate our online email form, we ask that
you visit our Help Desk at RadioShack.com Order Center/helpdesk and choose
Contact Us under Online Store Information. Then, choose the subject that
will address your question and send us an email through our online email
form. We apologize for any inconvenience this may cause you. Sincerely,
RadioShack.com Order Center

Original Message Follows: ------------------------

Hi,
Do you have a service manual (schematic) for Model # 15-1937
Accurian HomePlug Digital Audio Receiver/Amplifier?

Thank you,
Mike
--------------------------------------------------------------------------------------------------------------------------------

So I located the online email form and I sent,

Hi,
Do you have a service manual (schematic) for Model # 15-1937
Accurian HomePlug Digital Audio Receiver/Amplifier?

Thank you,
Mike
and I received;

Dear Valued Customer,

Thank you for contacting RadioShack.com Order Center.

Your questions and concerns are important to us and we are dedicated to
assisting you in anyway possible. In order to assist you in the most
efficient and timely manner, all email correspondence must be submitted
through our online email form. To locate our online email form, we ask
that you visit our Help Desk at RadioShack.com Order Center/helpdesk and
choose Contact Us under Online Store Information. Then, choose
the subject that will address your question and send us an email through
our online email form.

We apologize for any inconvenience this may cause you.

Sincerely,

RadioShack.com Order Center




Original Message Follows:
------------------------


To:

From: @knology.net

Subject: I need help finding a product


Order Number:

Name: Mike

Phone Number:
Wrote: Hi,
Do you have a service manual (schematic) for Model # 15-1937
Accurian HomePlug Digital Audio Receiver/Amplifier?

Thank you,
Mike Knowlton
----------------------------------------------------------------------------------------------
So I think I did something wrong, I check your email and copy
RadioShack.com Order Center/helpdesk
from your email, add www. and of course, there is no such page.
Ok, so I try just www.radioshack.com and look for Order Center/helpdesk
I don't find Order Center/helpdesk anywhere on the page.
After much searching I gave up.
I located an 800 # and called it, After pushing all the right buttons, hey
guess what? I get a busy signal!
The next call, I'm very quiet, I don't say anything to all the prompts,
finally a live person answered and I get switched to someone that
helps me. You don't carry the repair part I needed, but I did get an answer,
it did take two emails and about 45 minutes, but I got an answer.

Your Valued Customer,
Mike Knowlton