Radio Shack Battery Mess
 

I would appreciate some advice from any reader who has returned a leaky
Radio-Shack battery--along with the radio it damaged-- to a RS retail store.

Tonight, I found out that one of the six Radio Shack AA batteries in my
Grundig YB400PE has leaked and caused significant damage to the case and
innards of the radio.

Tomorrow morning, I plan to return the radio, the leaking battery, the other
batteries from the radio, the six remaining new batteries in the carton,
and, of course, the carton. I haven't kept the receipt, but the batteries
are clearly marked "Radio Shack".

I would be satisfied with a refund for the batteries and a new radio--since
a repair would probably cost more than the radio.

I intend to be friendly with the staff.

What can I expect from Radio Shack at the retail level? Will this be a
drawn-out thing with letters and phone calls to head office back and forth
for weeks?

Thanks for any useful advice.

"V65MagnaFan" wrote in
:

I would appreciate some advice from any reader who has returned a leaky
Radio-Shack battery--along with the radio it damaged-- to a RS retail
store.

Tonight, I found out that one of the six Radio Shack AA batteries in my
Grundig YB400PE has leaked and caused significant damage to the case and
innards of the radio.

Tomorrow morning, I plan to return the radio, the leaking battery, the
other batteries from the radio, the six remaining new batteries in the
carton, and, of course, the carton. I haven't kept the receipt, but the
batteries are clearly marked "Radio Shack".

I would be satisfied with a refund for the batteries and a new
radio--since a repair would probably cost more than the radio.

I intend to be friendly with the staff.

What can I expect from Radio Shack at the retail level? Will this be a
drawn-out thing with letters and phone calls to head office back and
forth for weeks?

Thanks for any useful advice.






It's worht a try I suppose, but I'll bet they suggest you see Chaplin
Charlie and get your TS card punched :(

--
Panzer

V65MagnaFan wrote:

I would appreciate some advice from any reader who has returned a leaky
Radio-Shack battery--along with the radio it damaged-- to a RS retail store.

Tonight, I found out that one of the six Radio Shack AA batteries in my
Grundig YB400PE has leaked and caused significant damage to the case and
innards of the radio.

Tomorrow morning, I plan to return the radio, the leaking battery, the other
batteries from the radio, the six remaining new batteries in the carton,
and, of course, the carton. I haven't kept the receipt, but the batteries
are clearly marked "Radio Shack".

I would be satisfied with a refund for the batteries and a new radio--since
a repair would probably cost more than the radio.

I intend to be friendly with the staff.

What can I expect from Radio Shack at the retail level? Will this be a
drawn-out thing with letters and phone calls to head office back and forth
for weeks?

Thanks for any useful advice.


My guess is they will look at your batteries, radio and damage and
say: "We've got some great sales right now on cell phones! How about a
cell phone?"

Tony

OK, so that's the worst case--a prelude to snuggling up with head office.

Anyone have a good experience with Radio Shack backing up their product--or
am I an idiot even to ask?

V65MagnaFan wrote:
I would appreciate some advice from any reader who has returned a leaky
Radio-Shack battery--along with the radio it damaged-- to a RS retail store.

Tonight, I found out that one of the six Radio Shack AA batteries in my
Grundig YB400PE has leaked and caused significant damage to the case and
innards of the radio.

Tomorrow morning, I plan to return the radio, the leaking battery, the other
batteries from the radio, the six remaining new batteries in the carton,
and, of course, the carton. I haven't kept the receipt, but the batteries
are clearly marked "Radio Shack".

I would be satisfied with a refund for the batteries and a new radio--since
a repair would probably cost more than the radio.

I intend to be friendly with the staff.

What can I expect from Radio Shack at the retail level? Will this be a
drawn-out thing with letters and phone calls to head office back and forth
for weeks?

Thanks for any useful advice.



I'd be friendly but firm, and I wouldn't let them keep the radio or the
battery that caused the damage unless they were exchanging both of them
for new ones or gave you a note on store letterhead acknowledging what
you gave them.

"Tony Meloche" wrote

V65MagnaFan wrote:
Tonight, I found out that one of the six Radio Shack AA batteries in my
Grundig YB400PE has leaked and caused significant damage to the case and
innards of the radio.

What can I expect from Radio Shack at the retail level? Will this be a
drawn-out thing with letters and phone calls to head office back and
forth
for weeks?

My guess is they will look at your batteries, radio and damage and
say: "We've got some great sales right now on cell phones! How about a
cell phone?"

Tony

Probably the funniest parody to the deer-in-the-headlights response by RS
employees that I have ever heard. Let's hope their actual reply is a little
more on target. Of the 8 or so stores in Virginia Beach I have actually met
a few employees that were knowledgeable, helpful, and problem-solvers. They
obviously aren't paying the bills from radio hobbyist purchases, so I guess
we're lucky the chain even caters to us at all anymore. And thanks for
reminding us to take the batteries *out* of our SW's when they aren't being
used. I probably have my YB400PE stoked with the same batteries, but I never
had any problem with them in that radio or hh scanners either.

Jack

In article Ur75d.170$ek.154@okepread03, Jack Painter wrote:

"Tony Meloche" wrote

V65MagnaFan wrote:
Tonight, I found out that one of the six Radio Shack AA batteries in my
Grundig YB400PE has leaked and caused significant damage to the case and
innards of the radio.

What can I expect from Radio Shack at the retail level? Will this be a
drawn-out thing with letters and phone calls to head office back and
forth
for weeks?

My guess is they will look at your batteries, radio and damage and
say: "We've got some great sales right now on cell phones! How about a
cell phone?"

Tony

Probably the funniest parody to the deer-in-the-headlights response by RS
employees that I have ever heard. Let's hope their actual reply is a little
more on target. Of the 8 or so stores in Virginia Beach I have actually met
a few employees that were knowledgeable, helpful, and problem-solvers. They
obviously aren't paying the bills from radio hobbyist purchases, so I guess
we're lucky the chain even caters to us at all anymore. And thanks for
reminding us to take the batteries *out* of our SW's when they aren't being
used. I probably have my YB400PE stoked with the same batteries, but I never
had any problem with them in that radio or hh scanners either.

Jack

I have the same impression, RS has has upgraded to Employee 1.1. They
still tend to push the phones, but only after the rest of the
transaction has been completed. I wouldn't ask then am engineering
question but they seem to be familiar with the inventory, which is all
I ask.






--
Al Dykes
-----------
adykes at p a n i x . c o m

In article ,
V65MagnaFan wrote:
OK, so that's the worst case--a prelude to snuggling up with head office.

Anyone have a good experience with Radio Shack backing up their product--or
am I an idiot even to ask?




It depends on the definition of "backup up". I've had them take
items back for a refund within 7 days without a wimper.
--
Al Dykes
-----------
adykes at p a n i x . c o m

On Sat, 25 Sep 2004 00:05:55 -0400, Tony Meloche wrote:



V65MagnaFan wrote:

I would appreciate some advice from any reader who has returned a leaky
Radio-Shack battery--along with the radio it damaged-- to a RS retail store.

Tonight, I found out that one of the six Radio Shack AA batteries in my
Grundig YB400PE has leaked and caused significant damage to the case and
innards of the radio.

Tomorrow morning, I plan to return the radio, the leaking battery, the other
batteries from the radio, the six remaining new batteries in the carton,
and, of course, the carton. I haven't kept the receipt, but the batteries
are clearly marked "Radio Shack".

I would be satisfied with a refund for the batteries and a new radio--since
a repair would probably cost more than the radio.

I intend to be friendly with the staff.

What can I expect from Radio Shack at the retail level? Will this be a
drawn-out thing with letters and phone calls to head office back and forth
for weeks?

Thanks for any useful advice.


My guess is they will look at your batteries, radio and damage and
say: "We've got some great sales right now on cell phones! How about a
cell phone?"

Tony


LOL!!! So true!!!

You are absolutely right on the possession issue, Mark.

I'm hoping that the manager, when he sees that he is dealing with a
reasonable adult, will take a new YB-400 off the shelf and make a customer
happy.

I didn't keep the receipt for the batteries, but I have the receipt for the
radio--which I bought recently. I didn't buy it at RS. I bought it at a
real, dedicated radio store.

If I do give them the radio and the batteries, and receive a letterhead
receipt, how will I listen to my SW, eh, Mr. RS Manager Man?

It should be an interesting morning over at the mall.

I'll send a note to you guys after I meet with the RS people today.





"Mark S. Holden" wrote in message
...
V65MagnaFan wrote:
I would appreciate some advice from any reader who has returned a leaky
Radio-Shack battery--along with the radio it damaged-- to a RS retail
store.

Tonight, I found out that one of the six Radio Shack AA batteries in my
Grundig YB400PE has leaked and caused significant damage to the case and
innards of the radio.

Tomorrow morning, I plan to return the radio, the leaking battery, the
other
batteries from the radio, the six remaining new batteries in the carton,
and, of course, the carton. I haven't kept the receipt, but the
batteries
are clearly marked "Radio Shack".

I would be satisfied with a refund for the batteries and a new
radio--since
a repair would probably cost more than the radio.

I intend to be friendly with the staff.

What can I expect from Radio Shack at the retail level? Will this be a
drawn-out thing with letters and phone calls to head office back and
forth
for weeks?

Thanks for any useful advice.



I'd be friendly but firm, and I wouldn't let them keep the radio or the
battery that caused the damage unless they were exchanging both of them
for new ones or gave you a note on store letterhead acknowledging what
you gave them.