COMPANY OR ORGANIZATION INFORMATION:

Bozak Antenna
8 Timberwick Drive
Clifton Park, NY United States 12065
(518)373-8069
www.bozak.org


COMPLAINT INFORMATION:

Complaint #: 414840
Complaint Type: Company (other than automobile)
Date Received: 9/12/2001
Primary Complaint Classification: Credit or Billing Disputes
Secondary Complaint Classification: Delivery Issues
Complaint:

To whom it may concern:

Mr. Steve G. Bozak was contacted in mid July 2001 regarding products (eg.
antennas and coax cables) which were available for sale from his firm. Mr.
Bozak quoted prices and then later changed the quote to reflect higher prices
(25% higher) without my authorization. Mr. Bozak concludes that since I gave
my credit card info that I agreed in principle with the altered price quote
(which I did not agree too).

In addition to the order being 2-3 weeks late (because his firm did not have
enough coax cable on hand), I then had to follow-up and specifically request
a copy of the original billing invoice. When the invoice was finally received
in late August, and after noting the higher prices charged, I immediately
called and complain to Greg (Bozak's sales rep). Greg was informed that I
received a lower price quote in mid July. Greg requested that I forward that
quote which I did. After reviewing, Mr. Bozak wrote back on September 12,
2001 that "I am sorry for the confusion about the prices.... every effort
has been made so this does not happen."

Thus, Mr. Bozak concedes that he (and his organization) screwed up but they
want me to eat the higher costs. This is why this matter is being forwarded
to your offices for recording and resolution purposes. Prospective customers
need to know about Bozak's deplorable customer service/business practices.


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