Ken Wilson wrote:
First of all sorry to hear of the RX340 having a problem. Care to
share what the problem is?

I am a BIG Ten Tec fan & have had nothing but good luck with them. I
have bought manyl radios from them.New & used. Some I have kept some
I have sent back with the 30 day return policy.

I'm not sure about emailing them but if you need help in the service
dept. call & ask for Paul Clinton. He is the service manager. I am
very suprised he could not tell him when he would be working on his
radio. Scott or Stan in sales are also very helpfull.

The 340 I own now....that I did not buy from tentec.....did not have
the latest rev of firmware chips in it. I called Paul & he sent me
the new chips.It took 2 days & of course there was NO CHARGE. That
has happened with other parts many times in the past.

Maybe some of my luck comes from the fact I live in KY & talk
"tenaseeeun" real well.

I am a very satisfied customer after owning 11 TenTec radios.

Just my opinion of course.

73, Ken



Those of who bought the RX-350 have not seen a firmware update in over two
years - while all their other upgradeable products have been updated several
times. They appear to have abandoned the radio - and us. I am
dissapointed.

--
Brian Denley
http://home.comcast.net/~b.denley/index.html

his tuning jumps frequency when using the knob



this is not the Ten-Tec of old. their service and gone downhill over
the past few years.

old performance is not indictitive of current service


"Ken Wilson" wrote in message ...
First of all sorry to hear of the RX340 having a problem. Care to share what
the problem is?

I am a BIG Ten Tec fan & have had nothing but good luck with them. I have
bought manyl radios from them.New & used. Some I have kept some I have sent
back with the 30 day return policy.

I'm not sure about emailing them but if you need help in the service dept.
call & ask for Paul Clinton. He is the service manager. I am very suprised
he could not tell him when he would be working on his radio. Scott or Stan
in sales are also very helpfull.

The 340 I own now....that I did not buy from tentec.....did not have the
latest rev of firmware chips in it. I called Paul & he sent me the new
chips.It took 2 days & of course there was NO CHARGE. That has happened with
other parts many times in the past.

Maybe some of my luck comes from the fact I live in KY & talk "tenaseeeun"
real well.

I am a very satisfied customer after owning 11 TenTec radios.

Just my opinion of course.

73, Ken

the captain wrote in message
m...
YOU WILL BE SORRY IF YOU BUY FROM TEN-TEC

here is what my friend with the RX-340 is going through after he sent
them his 340

!

the captain wrote in message
om...
his tuning jumps frequency when using the knob


Sounds like the freq. tuning encoder may be bad? It is an Oak Grigsby
optical encoder. Real easy to fix if that is the problem. I am suprised they
did not send him another encoder to try before sending the receiver to
them.I assume he did call service before sending it to them.

When I bought my Omni VI plus back in 1999 I went through 2 encoders before
I found a good one.The bad ones would last 2 or 3 weeks before they started
getting flakey.

The VP.....Tom Sellevetti I think was his name or something like
that...called me & personally apologized even though it was a supplier
problem.In this case Oak Grigsby had a bad "lot" of encoders & had to
scrammble to make new ones for replacement.


this is not the Ten-Tec of old. their service and gone downhill over
the past few years.

That may be true.


old performance is not indictitive of current service


I agree.

73, Ken