On Fri, 03 Jun 2005 20:23:07 -0400, Cmd Buzz Corey
wrote:

Blue Cornchips wrote:


Vijay Mukhi, a call centre analyst, said websites have sprung up in the
US giving phone numbers of companies which use call centres in India,
and listing Hindi swear words to be used to abuse staff. 'When you move
jobs away from a country, there's going to be a lot of pent-up
frustration which gets let out on Indian workers,' he said.

There might not be so much frustration if they could understand enough
English to understand your problem. I delt with a help desk in India
over a credit card issue...never could get it across what my problem was
no matter how many ways I attempted to expalin it, when I asked to speak
to a manager, she hung up.
Maybe these companies will finally get the message that customers are
getting tired of dealing with people who can't understand enough English
to be of any help and bring the support centers back to the U.S. Don't
hold your breath.

The best I ever heard was the guy in the US who couldn't tell
from the accesn whom he was dealing with. The clue came when the help
desk guy told him the problem was because he didn't have sufficient
rupees in his account.

Personally I've had good and bad Indians and good and bad
USians.

If I can't understand either kind, I ask for someone who can
speak and troubleshoot in ubderstandable English.

On Sat, 04 Jun 2005 03:17:56 GMT, m II wrote:

Cmd Buzz Corey wrote:
Blue Cornchips wrote:


Vijay Mukhi, a call centre analyst, said websites have sprung up in the
US giving phone numbers of companies which use call centres in India,
and listing Hindi swear words to be used to abuse staff. 'When you move
jobs away from a country, there's going to be a lot of pent-up
frustration which gets let out on Indian workers,' he said.


There might not be so much frustration if they could understand enough
English to understand your problem. I delt with a help desk in India
over a credit card issue...never could get it across what my problem was
no matter how many ways I attempted to expalin it, when I asked to speak
to a manager, she hung up.
Maybe these companies will finally get the message that customers are
getting tired of dealing with people who can't understand enough English
to be of any help and bring the support centers back to the U.S. Don't
hold your breath.


It's worse than you think. The US politicians seem addicted to using overseas
call centres. You'd think they would keep the jobs at home, being your public
servants and all...


"your" where "you" is some value of "corporation".

=============================================

Georgia is one of 32 states using the same two call centers in India and another
in Mexico for Spanish-speaking callers.

http://www.11alive.com/specials/uswo...?storyid=49513
=============================================




mike

wrote:

"your" where "you" is some value of "corporation".

I'm afraid you're right about that. Corruption is rampant in most, if not all,
governments. A good start may be making *all* corporate political contributions
illegal...and none of this business of making contributions in your employee's
names, either. It's a start.





mike